Policies and procedures At Platinum Aloré we’re committed to providing exceptional service and quality products to our customers. Our policies and procedures are designed to ensure a positive shopping experience, promote sustainability, and uphold ethical standards throughout our operations.
1. Customer Service Policy • Returns and Exchanges: We offer a 30-day return or exchange policy for items that are in new and unused condition, with original tags attached. Some exclusions apply for clearance and final sale items. • Shipping Policy: Orders are processed within 1-2 business days. Shipping times vary based on location and shipping method selected at checkout. For the time being, we only ship within the Continental United States. • Customer Support: Our customer support team is available Monday through Friday, 11 AM to 5 PM mountain time Contact us at 801-645-1371 for assistance.
2. Privacy Policy • Personal Information: We collect personal information for order processing, customer service, and promotional communications, with your consent. Your information is kept secure and never sold to third parties. • Cookies and Tracking: Our website uses cookies to enhance your shopping experience and for analytical purposes. You have the option to accept or decline cookies.
3. Payment and Security Policy • Payment Methods: We accept credit card, debit card, PayPal, and Venmo. All transactions are encrypted for your security. • Security Measures: Our website is secured with SSL encryption to protect your personal and payment information.
4. Sustainability and Ethical Sourcing Policy • Sustainable Practices: We are committed to reducing our environmental impact through sustainable materials, eco-friendly packaging, and minimizing waste in our operations. • Ethical Sourcing: Our products are sourced from suppliers who adhere to ethical labor practices, including fair wages, safe working conditions, and no child labor.
5. Quality Assurance Policy • Product Standards: We strive to ensure the quality and durability of our products through rigorous testing and quality control measures. • Feedback and Continuous Improvement: Customer feedback is invaluable to us. We continually seek to improve our products and services based on your input.
6. Inclusivity and Diversity Policy • Inclusivity in Fashion: We are committed to promoting diversity and inclusivity in our product lines, representing a wide range of sizes and styles. • Supporting Communities: We believe in giving back to the communities we serve through charitable donations and community engagement initiatives. Specifically, focusing on safety and improving the lives of battered women.
7. Limited liability. When purchasing this product, you agree to hold platinum Aloré, harmless for any and all actual or perceived harm caused to you. This includes allergies or reactions to material, or any other negative impact on health and wellness. At Platinum Aloré, our mission is to. Empower women and improve your life. We have put great efforts towards creating a product that is safe and beautiful for you.
8. Changes to Policies and Procedures • Updates: Platinum Aloré reserves the right to update these policies and procedures at any time. We will notify customers of significant changes through our website or email. Contact Us For more information about our policies and procedures, or if you have questions or feedback, please contact us at 801-645-1371